You’ll have –



• 5+ years’ experience in service innovation, concept development, or experience design within aviation, hospitality, or luxury retail
• Tertiary qualifications in Design, Business Innovation, Marketing, Engineering, or a related field
• Expertise in dining and hospitality concept development, service design, and premium customer experience
• Strong analytical skills in hospitality trend analysis, customer insights, and competitive intelligence
• Proven ability to lead cross-functional teams, facilitate workshops, and manage external hospitality partnerships
• Commercial acumen with experience in business case development, financial modelling, and ROI analysis
• Deep understanding of aviation and luxury hospitality standards, regulatory compliance, and global service trends
• Skilled in change management, stakeholder engagement, and frontline training programme development